Assalamualaikum Wr. Wb.,
Dear valued customer,
We assure you the quality perfume from Glainrow it will certainly help one project his personality. Please feel free to return, exchange, or get your money back if you feel that a product does not meet expectations.
1. Return / Exchange Requirements
Return or exchange requirements should be prepared within 14 days once delivered.
Unused, unpacked with all original elements qualify for being returned/exchanged.
Proof of purchase is required for return or even for an exchange request.
2. Products Not Covered by Return Requirement
Any products that have been sold on promotion or are special ordered/limited edition are excluded from being accepted as returned/exchanged.
Any item that is returned in an improper original condition or has damages to it, and a number of its parts is absent for reasons not linked with our error is excluded from being accepted as returned.
3. How to return your order
An order in the form of exchange: We will swap it to have the same item, another fragrance as you require on stock availability.
To initiate the return, please contact our customer care at [Customer Service Email].
4. Return
Call us on [Customer Service Email] to place a request for return authorization.
Once you receive the acceptance of the request, mail back the product to us at [Return Address].
We do not charge the shipping cost if the returned product reaches us defective or damaged.
5. Refund
After processing your return, we will issue a decision on whether or not to accept your refund.
After accepting, the amount of the refund will be returned to the original mode of payment within 5-7 working days
6. Damaged/Incorrect Items
If the order is damaged in the form of a wrong item delivered, email us with order details and an image of the problem.
We’ll exchange you with no hassle and problem, or refund fully if you want.